HP Envy 4512 not printing in color

[ajshedd]

I cannot print in color from my HP Envy 4512 from my main pc. When the printer was first installed several months ago it printed in color just fine but then it just stopped. It will print in color from my secondary pc and my laptop. The test page will print in color from the pain pc but nothing else. I have uninstalled and re-installed the device multiple times. I have rebooted my pc, changed the ink cartridges and followed the instructions from the troubleshooting guide.

I don't know what else to do to fix this.

[sandytechy20 · Accepted solution]

@ ajshedd

Good Day. A warm welcome to the HP community. I reviewed the case relating to the printer not printing in color. I will be delighted to assist you here.

Superb description, brilliant troubleshooting and terrific observations made before posting. Kudos to you for that. 🙂

To assist you with accurate information I would require more information regarding this.

• Did you run any updates on the computer?

Meanwhile

Uninstall the printer software and install the printer with windows built-in drivers.

Watch this YouTube video to uninstall the printer software.

You can also refer this document for more steps.

Install the printer with windows builtin driver.

You can refer this YouTube video to install the printer.

For more steps refer this HP Document.

Once you install the printer, change the bellow settings to print in color.

1. Open Devices and Printers by clicking the Start button, and then, on the Start menu, clicking Devices and Printers.
2. Right-click the printer that you want to use, and then click Printing Preferences.
3. Make your choices, and then click OK.
4. Under option Print color select color, then the OK button.

Let me know how it goes.

Cheers.

[ajshedd]

Thank you for your help. This issue has been resolved by following your instructions.