HP Envy 4516 test and alignment pages print in color but nothing else does

[ghebert]

When I try to print a word document the print preview shows that it is in color but the resulting printout comes out black & white. If I print a test page or print alignment page, those come out in color with no issue. I tried uninstalling and re-installing the driver but that didn't fix anything. Tried doing the clean cartridge function in the printer and that didn't do anything either. There doesn't seem to be any setting in printer properties or print preferences to switch between color or black & white printing. Is there an alternate driver that would work with this printer that would have this setting or is there someone with the same issue here that found a solution? Thanks in advance.

[sandytechy20]

@ghebert

Welcome to HP support community.

Did you uninstall driver from root level and reinstall printer full feature driver?

If not, follow the below steps:

Perform root level uninstalltion to remove all the printer related software's.

• In Windows, search for and open Programs and Features.
• Select your HP printer.
• Select Uninstall.
• In Windows, search for and open Devices and Printers.
• In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
• Open up the run command with the "Windows Key + R" key combo.
• Type printui.exe /s and click OK.
• Click on Drivers tab.
• Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
• Select OK.
• Remove all instances of the same.
• Select Apply and OK on the Print Server Properties windows.
• Close Devices and Printers. 
• Restart the PC again.

Download and install printer full feature driver

Click here to download.

Once you install the printer, change the bellow settings to print in color.

1. Open Devices and Printers by clicking the Start button , and then, on the Start menu, clicking Devices and Printers.
2. Right-click the printer that you want to use, and then click Printing preferences.
3. Make your choices, and then click OK.
4. Under option Print color select color , then the OK button.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others

Let me know how it goes.

Cheers.