HP Envy 4520 cartridge problem

[ljensen56]

The message on my HP Envy 4520 says to "remove and reinstall the indicated ink cartridge, making sure it is correctly intalled" . 

I have done this 4 times and have put in new cartridges twice.  It still won't print and says the same message. I have also turned it off and unplugged it a few times. Purchased this printer February 2017.

Any suggestions.

[Raj1788]

@ljensen56

Thank you for joining HP Forums. 

I'll be glad to help you

As I understand you've added a new Ink cartridge and the Print Quality has reduced drastically,

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details: 

Are you using Genuine HP Ink Cartridges?

Did you check the paper to ensure it's not curled or wrinkled?

While you respond to that, here's what you need to do:

Step 1: Remove the black ink cartridge

If you just set up your printer and you notice that black ink is missing or faded on your printouts, remove the black ink cartridge and print only with the tri-color ink cartridge. This allows the printer to operate in a single-cartridge mode, which creates composite black from the tri-color ink cartridge.

Step 2: Use genuine HP ink cartridges

HP recommends that you use genuine HP ink or toner supplies. HP cannot guarantee the quality or reliability of non-HP or refilled cartridges. If you do not use genuine HP cartridges, the steps in this document might not resolve the issue. To check the authenticity of your cartridges, go to hp.com/go/anticounterfeit.

Step 3: Allow the printer to rest

Sometimes, print quality issues can be resolved during a period of inactivity. Consider waiting for about 30 minutes, and then try the print job again.

If allowing the printer to rest did not resolve the issue, continue to the next step.

Step 4: Check the paper

Use the following guidelines to make sure the paper you are using is appropriate for the print job. If it is not, reload the printer with an appropriate paper type.

CLICK HERE FOR MORE STEPS AND INSTRUCTIONS.

If I have helped you resolve the issue, 

feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon 

followed by clicking on 'Accepted as Solution' 

And Have a great day Ahead!

[Es6]

I had the same problem that I could not print. the message was "Remove and Reinstall the indicated ink cartridge making sure it is correctly installed..." there were 3 black dots displayed and I thought that meant to remove and reinstall my black ink cartridge.  I did that and I was able to print 1 job then the message appeared again.  I then replaced the black cartridge with a brand new one and had the same results.  I read this post the then tried removing the tricolor cartridge to print in single cartridge mode. this appears to have solved my problem.

I am concerned about the quality of the ink cartridges.  I had a similar problem in April of this year and had to remove the tricolor cartridge the same way to be able to print.  The error message I was getting that time was "incompatible cartridges..."  I am on the HP Instant Ink program and I have been happy so far. but now I have had two problems within 4 months. Does HP refill the cartridges and send them back to their HP Instant ink customers?

[bruno82]

i have the hp envy 4520 which is showing the ink cartridge needing to be reinstalled.  Ive done this several times and and also shut the printers power off and on a couple of times.  Printer doesnt print because of this error message.

[Raj1788]

@bruno82

Welcome to HP Forums, 

This is a great place to get support, find answers and tips to your technical queries.

To provide you with an accurate solution, I'll need a few more details:

Are you using the genuine HP Ink cartridge?

Any hardware changes made in the printer?

Did you try with the different ink cartridge?

Remove the cartridge and let me know what the error message is.

While you answer the above details, click on this link: https://support.hp.com/in-en/product/hp-envy-4520-all-in-one-printer-series/5447920/document/c047100... and follow the troubleshooting steps.

Keep me posted, how it goes!

Have a great day!

Cheers:)

[maggiemoo2]

Went to print today, once again (I presume) ink has dried up.  I don't use printer that often, but never had this problem with past printers.  Printed a couple of weeks ago, now blank!  The cartridges are not empty, coloured one 3/4 full.

[frenchfrye]

I have had the same problem for a few weeks now. I am using the HP Ink cartridge program, so I am using genuine HP ink cartridges. I've replaced the cartridges. I've turned the printer on and off. Basically, every time I print I have to re-seat the cartridges. No hardware changes.

[TEJ1602]

@frenchfrye, Welcome to HP Support Community!

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!