HP Envy 4520 printer blank screen

[Miatoto]

My HP Envy 4520 printer stopped working. The touchscreen remains blank with only backlight on. I tried replugging multiple times. Nothing worked.

[Irfan_06]

Hi @Miatoto,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to help you.

I see that you are facing an issue with your printer that is stuck on a black screen.

A) Please follow the steps below to perform a power drain.

1) Take out the cartridges

2) Unplug the power cord from the printer & wall.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.

5) Insert the cartridges back into the printer.

Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Insert the cartridges

B) Kindly refer to the steps on this link to update the printer firmware and let me know if that resolves the issue.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a good day

Irwin6

HP Support

[Miatoto]

Hi,

I tried the unplugging method multiple times. It did not work. And since my printer cannot be turned on, it will not be connected to my computer for firmware update. Is there any other way to fix it?

[Irfan_06 · Accepted solution]

Hi @Miatoto,

I am sorry to hear that the above steps did not help much but i do appreciate your efforts in performing the troubleshooting steps.

I've sent you a private message with the instructions to perform a factory reset on your printer.

In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support