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Guidelines
To resolve issues with 0xb90c05a4 error on your OfficeJet series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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‎01-06-2019 08:52 AM

HP Recommended
Product: Envy 4520
Operating System: macOS 10.14 Mojave

My printer (about a year old) will not print in black ink and when it prints in color, the red comes out green and the blues and greens are not the right tone. The Ink levels are fine. Nothing is working. 

1 REPLY 1

‎01-08-2019 06:11 AM

HP Recommended

@law123

 

A warm welcome to HP Forums! This is a great place to get support, find answers and tips to your technical queries.

I understand you need support and I'll be glad to help you out. However, for an accurate solution, I would need more details:

Does the printer print properly when you copy a document?

How is the printer connected, USB or Wireless?

Could you also print a print quality test report and let me know the result. In order to print the report:

1.) On the printer control panel, swipe the display to the left, and then touch Setup.

2.) Touch Tools.

3.) Swipe up on the display, and then touch Print Quality Report.

 

Senan6806


I am an HP Employee

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