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‎05-04-2021 02:24 PM

HP Recommended
Product: HP Envy 4520 (FOV69A)

Printer has stopped working, display lights up but is completely blank. I have already tried all "hard reset" options, to no avail. Virtual agent could not give me any other ideas... Anyone have any other tips or tricks? Would hate to have to replace yet another HP printer 🙄

Category:
30 people had the same question
1 REPLY 1

‎05-07-2021 02:16 PM

HP Recommended

@AdamRay81

 

Welcome to the HP Support Community.

 

Let's try to reset the Printer here:

 

Reset the product

  • With the printer turned on, disconnect the power cord from the rear of the printer.
  • Unplug the power cord from the wall outlet.
  • Wait at least 60 seconds.
  • Plug the power cord back into the wall outlet.
  • Reconnect the power cord to the printer.
  • Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

Also, try connecting the Printer to a different wall outlet directly.

 

Also, try a firmware update: https://support.hp.com/in-en/document/c02919168

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!


I am an HP Employee

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