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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
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‎03-23-2019 09:25 AM - last edited on ‎03-23-2019 09:39 AM by Retired

HP Recommended

I am using Mac OS10 and unplugging and replugging printer did not bring back the paper extended o the HP Envy 4520. Other suggestions?

1 REPLY 1

‎03-25-2019 08:36 AM

HP Recommended

@arobey

 

Welcome to the HP Support Community!

  • Check for any obstructions in the paper extender path

Power resetting the printer and updating the printer firmware may resolve this issue. Let us try these steps:

 

Step 1: Reset the printer

1. With the printer turned on, disconnect the power cord from the rear of the printer.

2. Wait at least 60 seconds.

3. Reconnect the power cord to the rear of the printer.

4. Turn ON the printer, if it does not automatically turn on.

5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

 

Step 2: Update the printer firmware

Click here to download and install the latest firmware from your computer. (Choose the right Version of the Operating system before downloading the firmware)

Click here to know different methods of updating printer firmware.

 

Step 3: Try to print different documents like PDF, Word, from a web browser.

 

Let me know how this goes.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

KUMAR0307
I am an HP Employee

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