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‎02-25-2018 06:39 AM

HP Recommended
Product: HP Envy 4520
Operating System: macOS 10.13 High Sierra

My HP Envy 4520 has quit being recognized by my MacBook Plus laptop in wireless mode.  It is fine with other devices on wireless (iPhone/iPad using HP Smart Print App and Windows PC).  I have deleted/re-installed print software, drivers, etc. several times to no avail.  Have tried installing using IP address protocol as well.

7 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎02-25-2018 01:56 PM

HP Recommended

Hi,

Try removing the printer and then re-adding it by opening the preferences tab and then selecting "printers & scanners".

From there, click the minus sign under the printer icon to remove the printer and then re-add it using the plus sign.

This often helps if you are experienceing printer offline issues regularly.


If you still can't find the printer, I would try the steps with the usb connected and if a wireless connection is established, then remove it.



If the issue persists, restart your mac and try again and if this doesn't help, then restart your router also.

"
"Say "Thanks" by clicking the Kudos Star in the post that helped you.

--Please mark the post that solves your problem as "Accepted Solution"

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎02-25-2018 01:56 PM

HP Recommended

Hi,

Try removing the printer and then re-adding it by opening the preferences tab and then selecting "printers & scanners".

From there, click the minus sign under the printer icon to remove the printer and then re-add it using the plus sign.

This often helps if you are experienceing printer offline issues regularly.


If you still can't find the printer, I would try the steps with the usb connected and if a wireless connection is established, then remove it.



If the issue persists, restart your mac and try again and if this doesn't help, then restart your router also.

"
"Say "Thanks" by clicking the Kudos Star in the post that helped you.

--Please mark the post that solves your problem as "Accepted Solution"
Was this reply helpful? Yes No
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