• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎11-29-2018 10:25 AM

HP Recommended
Product: HP Envy 4520
Operating System: macOS 10.14 Mojave

My roommate installed a new TP-Link router and when I tried to connect my HP Envy 4520 to the new wireless network via the Wireless Setup Wizard the network is not showing up.

2 people had the same question
4 REPLIES 4

‎11-29-2018 10:33 AM

HP Recommended

Take a look at this support doc.

----------------------------------------------------------------------------------
Please mark the post that solves your issue as "Accept as Solution".
I am a volunteer and do not work for HP.
Was this reply helpful? Yes No

‎11-29-2018 11:22 AM

HP Recommended

Thank you but I have restored the settings and when I look for available networks on the printer, mine does not show up even though the wifi is on and working (on my conputer and phone and roku). The network is not getting listed. Why would that be?

Was this reply helpful? Yes No

‎11-29-2018 02:38 PM

HP Recommended

Did you turn the router off then on when you restored the network defaults on the printer?

For more info take a look at page 39 of the user's guide.

----------------------------------------------------------------------------------
Please mark the post that solves your issue as "Accept as Solution".
I am a volunteer and do not work for HP.
Was this reply helpful? Yes No

‎11-29-2018 03:42 PM

HP Recommended

Is the network operating in 5.0 GHz network or 2.4 GHz. I don't think this printer supports 5.0 GHz network. If that is the case, it explains why the network is not showing up. In your router settings, there might be a way to turn on 2.4 Ghz network - make sure the 2.4 GHZ network has a different name. 

While I am an HP employee, I am not a expert on all our products. If I offer advice, I'm not speaking for HP on how to solve an issue, but I'll do my personal best to help you.
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.