HP Envy 4522- Remove and Reinstall the Indicated Cartridge

[Marcus20]

My printer has just started showing this error "Remove and Reinstall the Indicated Cartridge" for the colour cartridge. I have tried everything recommended (clean, hard-reboot etc) but the issue still remains.

I am on the HP instant ink plan and haven't received one for a long time so I suspect that it is actually empty. 

Can you please help? I need this printer back and working urgently.

Thanks.

[Kumar0307]

Hi @Marcus20

Welcome to the HP Support Community. I'd be happy to assist you.

• Make sure you have tried the steps mentioned in this document to resolve this issue.

As the issue is related to Instant ink cartridges, I need more information to help you out.

Since the instant ink account details are confidential, please send me the required information via private message.

I am sending you a private message with the information required.

• In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

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