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‎06-29-2019 06:21 AM - edited ‎06-29-2019 06:21 AM

HP Recommended
Product: HP Envy 4525
Operating System: Microsoft Windows 10 (64-bit)

Hello.

 

Just bought the HP Envy 4525, and I was testing the duplex printing (one of the reasons I chose the printer) and there seems to be a problem.

 

I made two pages, and just wrote "Page 1" on top of the first page, and "Page 2" on top of the second page.

 

Now, the problem is that "Page 1" and "Page 2" are at the exact same height on the page, but when the printer pulls the paper back in to ink the other side, "Page 1" is lower on the page than "Page 2".

 

Has anyone encountered the same problem, and if so, did you find a solution?

 

Regards,

Addisteini.

1 REPLY 1

‎07-01-2019 03:24 PM

HP Recommended

@Addisteini, Welcome to HP Support Community!

 

Refer to this document HP Printers - How to Print on Both Sides of the Paper (Windows) (Duplexing) for help on duplex printing.

 

If you have issues, please share the pictures of the printed documents so that I can isolate the issue and assist you.

 

Keep me posted.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

TEJ1602
I am an HP Employee

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