HP Envy 4526 only printing via HP ePrint + JetAdvantage

[erik141]

A few days ago I couldn't print in color anymore so I reinstalled the printer and all software and drivers.

I can print in color now, but when I try to print I get the following error-message on my pc:

When printing via Microsoft "Photo" program: "Fout bij het afdrukken op HPD481DE (HP Envy 4520 series) De printer kan 13 X 18 (2) niet afdrukken"

When printing via HP Smart:"Fout bij het afdrukken op HPD481DE (HP Envy 4520 series) De printer kan Simple photo print niet afdrukken"

While trying different thing I came to the program "HP ePrint + JetAdvantage".

After installing this program I can print via this program (but very slow) but still not directly to my printer.

Erik141

[sandytechy20]

@erik141

Welcome to HP support community.

Perform root level uninstallation to remove all the printer related software's.

• In Windows, search for and open Programs and Features.
• Select your HP printer.
• Select Uninstall.
• In Windows, search for and open Devices and Printers.
• In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
• Open up the run command with the "Windows Key + R" key combo.
• Type printui.exe /s and click OK.
• Click on Drivers tab.
• Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
• Select OK.
• Remove all instances of the same.
• Select Apply and OK on the Print Server Properties windows.
• Close Devices and Printers. 
• Restart the PC again.

Download and install printer full feature driver

Click here to download the driver.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[erik141]

Thanks for your quick reply.

However, after following your instructions I still get the same error-message:

[sandytechy20]

@erik141

This might require one on on interaction to fix the issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
2. Select the country.
3. Enter the serial of your device.
4. Select the country from the drop-down.
5. Click on "Show Options".
6. Fill the web-form. A case number and phone number will now populate for you.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.