HP Envy 4527 stopped printing in colour

[nikkas]

After initial loading software the priter prints in colour fine.

At some point it stops printing in colour and despite any setting in application or o/s, no sign of colour.

I can however always eprint in colour so it's not the printer.

So it appears to be some application (adobe reader?)  or change that occurs to foobar the print driver files.

If I delete and clear the software (as per other posts) yes, it has behaved again for a short while.

I;ve done this 3 or 4 times but this last one, that approach didn't work and it's insisting on B&W

Any ideas?

n

[Riddle_Decipher]

@nikkas

Thank you for being a part of HP Forums, 

It'll be an honor to guide you through the steps needed to identify your concern and/or address your query.

I need to know if it works as a standalone copier?

Try making a copy on your printer. Place a document face down on the scanner glass and press the color copy option to make a color copy. If the copy is working fine, then the issue could be with the printer drivers. Try the steps below:

• Unplug the USB cable from the printer and computer if present.
• Go to Control Panel – Programs and feature – Select all the HP Officejet printer entries and uninstall them.
• Restart your computer.
• Now Click here to download and install the printer drivers.
• Connect the USB cable if prompted.

Let me know if those steps worked for you,

If they did, that's awesome!

Give us some reinforcement by clicking the solution and kudos buttons,

That'll help us and others see that we've got the answers!

Good Luck

[nikkas]

Thanks for the reply.

As indicated in my post I have tried these steps and for some reason lose the option to print in colour at some point.

[Riddle_Decipher]

@nikkas

Thank you for responding,

This is the Riddle_Decipher, again!

I need to know if the copier works fine, I see that you haven't mentioned that initially or now, 

So could you let me know if that works? that said, you may also try the below steps if the copier works fine:

• Press "Windows key" + "r" to get the "Run" window.
• Type "services.msc" to get Services - Go to "Print spooler" - Right-click and "Stop" the service.
• Now again open "Run" - Type "spool" and ok - Go to PRINTERS folder - delete everything in that folder.
• Go to services again - Start the print spooler.
• Now check for issue resolution.
• If the issue persists, also try clean installing the printer drivers. Here are the steps:
• First, unplug the USB cable from the printer if present. 
• Go to Control panel - Programs and feature - Select all the HP printer entries and uninstall them.
• Now go to Control panel - Devices and printer - Select all the printer entries and remove the device.
• Press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" (There is a space between .exe & /) and press enter.
• Under print server properties, go to drivers - remove any entry there as well.
• Again, go to the Run window, type - "c:/programdata" - Go to the Hewlett Packard folder, remove any printer related folders & files.
• Restart your computer.

Then, use this link to access the HP website, find the drivers compatible with your windows and install it: Click here

Keep us posted, 

(We shall troubleshoot as a team, fight till the end and emerge - "victorious")

If you would like to thank us for our efforts to help you, 

 Feel free to give us a virtual high-five by clicking the 'Thumbs Up' icon below, 

Followed by clicking on the "Accept as solution" button.

Have a great day!

[nikkas]

Thanks RD

Apologies again for tardy reply - life gets in the way!

>I need to know if the copier works fine, I see that you haven't mentioned that initially or now, 

YES and I can also print in colour remotely from phones

"So could you let me know if that works? that said, you may also try the below steps if the copier works fine:

• Press "Windows key" + "r" to get the "Run" window.
• Type "services.msc" to get Services - Go to "Print spooler" - Right-click and "Stop" the service.
• Now again open "Run" - Type "spool" and ok - Go to PRINTERS folder - delete everything in that folder.
• Go to services again - Start the print spooler.
• Now check for issue resolution."

NO

• If the issue persists, also try clean installing the printer drivers. Here are the steps:
• First, unplug the USB cable from the printer if present. 
• Go to Control panel - Programs and feature - Select all the HP printer entries and uninstall them.
• Now go to Control panel - Devices and printer - Select all the printer entries and remove the device.
• Press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" (There is a space between .exe & /) and press enter.
• Under print server properties, go to drivers - remove any entry there as well.
• Again, go to the Run window, type - "c:/programdata" - Go to the Hewlett Packard folder, remove any printer related folders & files.
• Restart your computer.

Then, use this link to access the HP website, find the drivers compatible with your windows and install it: Click here"

STILL NO SADLY

[Riddle_Decipher]

@nikkas

Thank you for responding,

This is the Riddle_Decipher, again!

Time for plan B, If the issue persists, please go ahead and install the Windows built-in drivers: 

If a full feature driver from HP is not available for your printer, you must install the built-in print driver. A full feature driver for one or more Windows versions is not available for your printer, either from the CD that shipped with your printer or from the HP website.

   NOTE:

Where is the download button? The HP print driver is built into the Windows operating system or is installed through the Windows Update feature on your computer. You do not need to download anything from a website in order to print, scan, or fax.

See the Frequently asked questions in this document for additional information, including how to scan using this driver.

FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: CLICK HERE

(By the end of this article all the issues should be resolved)

[nikkas]

Hmm. Plan B (more Plan B-) does sorta work so far..but also only  so far, as it goes

However, scanning via browser (not avaialble by right clicking in Devices & Printers - WIndows Insider release} is a pain.

I have got colour back - and also as an option to print in colour/b&w - which it wasn't on the HP driver properties

All in all it seems it's not very compatible with Windows 10

nik

[Riddle_Decipher · Accepted solution]

@nikkas

Welcome back,

And please use the HP Smart App for scanning: Click here for details,

Also, you seem to be right about the compatibility of Windows 10, for now, the windows built-in drivers should work without any issues.

If you do have any other issues, feel free to get back to any time,

Keep me posted.

[nikkas]

Thanks again RD.

Scan works with Smart App so the basic features are there and working.

Mild disappointment it's all not so fully featured but then I did buy a cheaper, older model.

Cheers

Nik

[KrazyToad]

@nikkas

Do visit our HP Forums and drop us a message anytime you need help

Thank you 😊