HP Envy 4527 will not print black

[crockfpj]

I have just bought a HP 4527 Envy from an e-bay seller.  I've set it up and it seems OK but it will not print in black.  The printer says I have a genuine HP 302 black cartridge and it also says the cartridge is full - but when I print I get a blank sheet of paper.  What should I do?

[Kumar0307]

Hi @crockfpj

Welcome to the HP Support Community. I'd be happy to assist you.

Try making a standalone copy in black and color to check if that works. By this, we can conclude if this is a hardware or a driver issue.

Clean the ink cartridges

1. On the printer control panel, swipe the display to the left, then touch Setup.

2. Touch Tools, then touch Clean Cartridges.

3. If the print quality is unacceptable, click Yes when prompted to perform the next level of cleaning.

4. NOTE: 

   If the printhead is badly clogged, it might require another cleaning cycle. If so, wait 30 minutes before you perform both levels of cleaning again.

Perform step 13 mentioned in this document.

Print a Print Quality Diagnostic report

1. On the printer control panel, swipe the display to the left, and then touch Setup.

2. Touch Tools.

3. Swipe up on the display, and then touch Print Quality Report.

4. Examine the color blocks on the Print Quality Diagnostic report to make sure the color blocks do not show white lines and are not faded or missing.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[crockfpj]

I tried both steps as suggested and neither worked.  Still nothing coming out in black, including on the Print Quality Report.

[Kumar0307]

@crockfpj

I'm afraid this is a hardware issue, please contact our HP Support team for Service Options:

1) Click on this link - www.hp.com/contacthp/

2) Select your product type below.

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Select the appropriate option based on your preference.

6) Fill the web-form and proceed further.

Keep me posted for any other assistance.

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!