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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
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‎05-23-2019 10:19 AM

HP Recommended

So, finally.......

 

Managed to make contact with an online HP support agent today.  This involved them creating a remote session on the computer, and by the looks of it installing HP Envy 5640 driver alongside the exisiting one and using that instead.

 

I don't get it (why I should have to use another printer models drivers), but it seems to have done the trick.

 

I'll just have to see how this goes now for the forseeable future.  No more issues I hope.

 

The agent seemed very friendly, knowledgable and polite though.

 

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‎05-24-2019 08:54 AM

HP Recommended

Just thought I'd add to my last post, excellent service, I wouldn't hesitate to use the Facebook Messenger Service again.

 

Very professional.

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