HP Envy 5000: Error Code

[woebegone]

I am getting Error Code 0X00829C98 HW WATCHDOG C will not clear. The printer will not shut down unless disconnected from power. I have disconnected and reconnected (twice) and also removed and reinstalled the cartridges as HP advised. What now?

[senan6806]

@woebegone

A warm welcome to HP Support Community!

Power resetting the printer and cleaning the cartridge electrical contacts may resolve the issue. Let's try these steps:

Please ensure the printer is up-to-date with its firmware. If you are unsure, you may use the steps available here to update the printer firmware.

1) Make sure this printer is plugged into a direct wall, not a surge protector

2) Remove all of your ink cartridges from the printer and close the door

3) Remove the power cord from the back of the printer (Do no press the power button)

4) Clean the electrical contacts, refer to step 4 from this document.

5) Plug the power cord back into the printer

6) Wait for the printer to turn on completely, then install the ink cartridges.

Let me know how it goes!

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