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- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- HP Envy 5000 printing blank pages

Create an account on the HP Community to personalize your profile and ask a question
03-19-2024 03:13 PM
My printer suddenly starting "printing" blank pages today. It has done this once before, and I found that it was a driver issue.
This time, I have done all of these things, with no success:
- Unplugged the printer for 5 minutes (from both the printer and the wall), restarted the computer.
- Uninstalled the driver and all other downloads for the printer and reinstalled
- Clean the print head of my ink cartridge (which is full) and also ran the print head cleaner through the HP Smart app
- Ran a diagnostic in HP Smart app, it said everything is perfectly fine
- Ran the HP Doctor and Scan, it said everything is perfectly fine
- chatted with the absolutely worthless HP Virtual Asst. who never recognized or found a solution to my issue
- my warranty was up in 2019 so I'm not able to speak to an actual HP employee about the situation
- Googled as much as I could, not pulling up anything I haven't already tried