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‎08-01-2021 08:53 AM

HP Recommended

From the Apple Store or equivalent…

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‎08-01-2021 02:06 PM

HP Recommended

I downloaded the Smart app 5/days ago but it didn't help. I re installed it today and now the printer is working!  Thanks for the help Angryofnewport!

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‎08-02-2021 05:10 PM

HP Recommended

I uninstall the HP Smart app on computer and reinstall.  Still does not work.  

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‎08-02-2021 11:51 PM

HP Recommended

Did you also do the factory reset on the printer? I don't know if this makes a difference but it's one of the things I tried last week.  On Sunday I did the reinstall of the app.

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‎08-03-2021 02:14 PM

HP Recommended

It worked when I reset the factory setting defaults.  Thanks so much for your help.

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