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‎07-28-2021 08:31 AM

HP Recommended

Same problem here. I was unsure when buying an HP printer as I have had problems in the past and the Epson I was replacing was 7 years old with no problems until recently. Now I am wondering if I made a mistake as this printer isn't even a year old yet. Hoping for answers.

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‎07-28-2021 11:24 AM

HP Recommended

OXB3DDIA2B

I have the same issue. Printer is printing but this Error Message appears every time.

I can't find anything helpful on HP.

Tried everything. Help please.

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‎07-28-2021 12:54 PM

HP Recommended

I manage to sort this by powering off then on again, and using the printer touchscreen reset to factory defaults. You do then need to set the printer up again but it at least fixes the issue.

 

HP support are still maintaining radio silence on this as it is clearly an issue caused by them via a software update!

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3 people found this reply helpful
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‎07-29-2021 01:11 AM

HP Recommended

Thanks for the tip Burnside70. I switched my printer on this morning to try your solution but my printer was working okay. My internet provider updated my modem in the night so that did the trick for me.  Good luck everyone.

1 person found this reply helpful
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‎07-29-2021 02:58 AM

HP Recommended

The modem update didn't work!  The printer went to sleep without an error code so I thought it was fixed. Did the suggested Restore factory settings and it's working perfectly now! Thanks!

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‎07-29-2021 02:49 PM

HP Recommended

I ve tried factory setting but still experiencing same problem. Error oxen… and asking me to check cartridge which I have changed but still same problem. Driving me mad

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‎07-29-2021 11:39 PM

HP Recommended

No it didn't work for me either.  It seems to work as the printer now sleeps and no error code but then within a few hours the message re-appears.  Come on HP, help with this!

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‎07-30-2021 11:56 AM

HP Recommended

same here.  Problem still exists.  I am shocked that HP has not replied at all.  I guess they do not care about accountability to their existing customers and just want to sell products.

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‎07-30-2021 12:05 PM

HP Recommended

I downloaded the latest HP Smart update to my iPad 2 days ago. Since then, the printer has functioned normally and the error codes have disappeared. 🤞

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‎07-30-2021 01:01 PM

HP Recommended

how do u download the latest HP Smart?  thanks

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