HP Envy 5010 0XB Error Codes

[Burnside70]

Hoping someone can help as this is driving me mad. My printer keeps plashing with error codes starting 0XB, after trying and failing to get support from HP on what this issue is I did find a community answer suggesting the ink cartridges and/or printhead needed cleaning. When I power the printer off and back on again it works just fine, then 30 mins later the error code will appear. I have reseated the ink cartridges, clean the ink cartridges, cleaned the printhead, aligned the printer, but it still keeps happening. Typically the printer warranty expired 3 weeks ago!

Has anyone any idea what is causing this issue, have you had it yourself and resolved it? 

[Burnside70]

Radio silence from HP, they know they have messed up with a software update here, when will we get a response that isn’t unplug it, wait 60 seconds, plug it back into a wall socket, different one of possible, and turn back on. This does not fix it!

[AK856]

I have exactly the same problem.  The HP problem solutions are no help at all.

[Charliepat]

Having exactly the same issue.  Looking forward to some sort of resolution.

[Angryofnewport]

I have exactly the same problem. A slightly different 0XB code, but it goes away when I unplug, the printer works fine, then the daily comes back again! 

[gpatterson1]

I have same issue.  Has this been resolved?  thanks,

[Luki1991]

Same problem appeared on the exact same date.

I doubt it is a coincidence..

Hope someone will figure it out.

[Geoff211]

Same  problem.  used virtual assistant which said error due to low ink levels in cartridge. Removing low cartridge allowed "back-up system" to complete print job, but error message comes back afterwards. Will buy new black cartridge tonight and see if that helps resolve error message. 

[downeasterner30]

We are having the same issues that started around the same time. I'm watching this for a solution.

[DarrenCC]

Had exactly this happen 26/07/21 and it's driving me nuts and no resolution at all via the HP Smart app, firmware updates, diagnostic tools etc. Come on HP, what have you done!!!