HP Envy 5010 Setup Cartridges

[Zed13]

Just bought a new floor model 5010 printer from Staples missing it's setup ink cartridges, from what the screen displays I need the setup carts.  I Have invested over $150  in new (HP certified) cartridges and the printer, just to find out I require these “Setup Cartridge” before I can use this printer

I have read that these are not sold separately and are required for setup. I also read that if not supplied to return unit. I did see in an earlier post that someone lost one of these Setup cartridges and was able to bypass this option with a power on reset of some sort (which was emailed and not in post - understandable). Tried the “Unplug under power, Hold Power switch in for 15 sec, replace power”. No luck.  Please is there any way to bypass this test so I may use my new printer? Please help. thanks in advance

[Echo_Lake · Accepted solution]

@Zed13

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help,

I appreciate your efforts to try and resolve the issue. We would have to perform an OOBE reset on the printer to bypass the error

• The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
• In order to access your private messages, click the support private message icon on the upper right corner of your HP Support community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[Zed13]

Hi,

i have sent you a pm,

thanks