• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
To resolve issues with 0xb90c05a4 error on your OfficeJet series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎01-05-2020 07:37 PM

HP Recommended
Product: HP Envy 5014 Prinrer
Operating System: Microsoft Windows 10 (64-bit)

I was able to print documents earlier then suddenly my printer downloaded an update. After the update is installed, it's unable to detect my wifi. I tried resetting the network but still the printer wasn't able to detect any wifi connection. My other devices are okay and they are all connected to my wifi. The HP update bricked my printer. How to fix this?

1 person had the same question
1 REPLY 1

‎01-08-2020 10:49 AM

HP Recommended

@pewfad, Welcome to HP Support Community!

 

To provide you with an accurate solution, I'd like to know the following-

  • Is your router dual-band enabled i.e., both 2.4GHz and 5GHz?
  • What is the distance between the router and the printer?
  • What is the make and model of your router?

Keep me posted for further assistance.

 

 

 

TEJ1602
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.