HP Envy 5014 won't print color only from Macbook Pro

[Michelle2468]

My HP Envy 5014 will not print color from my MacBook Pro.  However, it will print color from my iphone via airprint,  and  it will print color when I run a Print Quality Diagnostic page. Therefore, it is capable of printing color.  The color cartridges are full and working and all aligned correctly.  HOWEVER, When I try to print from my Macbook, I can only print black and white,  the printer dialog box does not even have a color option to choose from.  It only has a black and white options for printing.  The print preview is also in black and white.  I tried printing from Word, Excel, Gmail, web pages, etc and color is not an option. 

I can print a document in color to another computer in my home (Canon).  Those settings for the Canon give me a choice of color or black and white.  I believe it is something with the driver, what do you think?  What is the latest driver for this printer and could you give me a link to it, as well as try to figure this out. Thank you for your help, in advance

[TEJ1602 · Accepted solution]

@Michelle2468, Welcome to HP Support Community!

I understand you're unable to print in color from your MacBook pro. This could be an issue with the driver settings or the installed drivers, let us try to isolate and resolve the issue-

Check the settings before you send the print job. Refer to the document HP Printers - Print Settings Guide (Mac) for help.

ensure that the printer is up to date with its firmware and Mac is up to date with its software. If you are unsure you may use the links below to update the printer firmware and Mac software:

Update printer firmware

Update software on Mac 

Remove and add the printer

Click the Apple menu, and then select System Preferences.

Depending on your operating system version, click Print & Fax, Print & Scan, or Printers & Scanners.

Click the name of your printer, click the Minus sign, and then delete the printer.

Click the Plus sign, and then click Add Printer or Scanner.

Click the Use or Print Using box, and then select AirPrint

Click Add to add the printer to the list.

Try to print.

Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Michelle2468]

I just deleted the printer and added it again and it worked--- simple. Thanks!

[TEJ1602]

@Michelle2468

That's great! Happy to hear that.

Let me know if you need any further assistance.