HP Envy 5014 won't print

[Lukopug]

I am not able to print from my computer. When I try to print, it sounds like it is printing. The printhead goes back and forth. But blank pages come out. There is ink in both cartridges. When I print a test page from the printer, it prints out fine. I have uninstalled and installed the drivers and firmware, I have unplugged and waited and plugged back in. Troubleshooter can't find anything wrong.

[Echo_Lake]

@Lukopug

Thank you for posting on HP Support Community.

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

Let's try these steps to resolve the issue: 

Download and run HP Print and Scan Doctor: Follow steps from the link: Click here

Root level uninstall and reinstall printer drivers: 

• Go to Control panel – Programs and feature – Select all the HP Envy printer entries and uninstall them.
• Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.
• Then press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" and press enter.
• Under print server properties, go to drivers - remove any entry there as well.
• Again, go to run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.

To reinstall, click here.

If the issue still continues, install using the Windows Built-in Print Driver: Click here
 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.