HP Envy 5020 won’t print black ink

[Jentas]

Hi my brand new envy 5020 will not print black. Any ideas? 

[Kumar0307]

@Jentas

Welcome to the HP Support Community!

Step 1: Use Compatible ink cartridges

Step 2: Clean the ink cartridges

1. Load the printer with plain white paper.

2. On the printer control panel, swipe left on the display, and then touch Setup .

3. Touch Tools, and then touch Clean Cartridges.

Step 3: Perform step 13 and 8 from this document.

Step 4: Use an alternate Black ink cartridge.

Let me know how this goes.

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[Jentas]

Hi this is a brand new printer and I tried all the steps above. What I have found is it will print if I set the paper as photo instead of plain. Very strange

[Kumar0307]

@Jentas

• Are you using a computer or a mobile device to print from? Which OS is installed?
• Have you tried making a Black copy and check if that works? 
• Place a document on the scanner glass and hit the Copy>Black option on the printer.
• If copy works fine with black, it is a possible driver issue and its not the Ink cartridge.

keep me posted for further assistance.