HP Envy 5030 – Missing SETUP Cartridges

[Alex1250]

I’ve acquired a new but unopened HP Envy 5030, which is missing the SETUP cartridges. Since this is a first-time setup, the printer is prompting me to install the SETUP cartridges instead of the original HP ones I have.

It seems I need some internal guidance from the HP team to resolve this. Could you assist me?

Best regards,

Alex

[zoey7886 · Accepted solution]

@Alex1250, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding your printer not printing pure black!   

We're thrilled to have the opportunity to assist you and provide a solution.  

To bypass the message on the printer the only option left is to perform an OOBE reset and re-initialize the printer.

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

Let me know if this helps.

Take care, and have an amazing day!  

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Regards,