HP Envy 5030 Printer cartridge problem

[weirdbeardmt1]

Recently installed a brand new genuine HP printer cartridge 304XL (tri-color). When I installed it the screen said 'Genuine cartridge installed' or similar.

However, now when I try and print - it gets a little way through and then stops saying printer cartridge error - reinstall it etc.

Have done this several times to no avail. Have followed the troubleshooting steps here: https://support.hp.com/us-en/document/c03743431/ which haven't helped.

The printer is only a couple of months old and the cartridges are brand new. After reseating them in the caddy, the printer recognises them and sees they have full ink. But next time I print, it gets the issue.

[The_Fossette]

@weirdbeardmt1,

Welcome to the HP Forums!

It is a great way to engage, post questions and find resolutions by working with specialists in the HP community.

I reviewed your post and I understand that you are getting cartridge error on the printer.

I’d love to help!

Awesome job on diagnosing the issue correctly and performing smart troubleshooting before posting your question on HP forums. Kudos to you on that score

I recommend you contact HP phone support to further diagnose the issue.

Here is how you can get in touch with the phone support.

Open link:  www.hp.com/contacthp/

Enter Product number or select to autodetects

Scroll down to “Still need help? Complete the form to select your contact options”

Scroll down and click on HP contact options – click on Get phone number.

Let me know how it goes and you have a good day ahead.

If the solution provided helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. Your feedback counts!

Take care.

Cheers!

[5ilver5urfer]

Please  update your printer FW to the latest :-

https://support.hp.com/gb-en/drivers/selfservice/hp-envy-5000-all-in-one-printer-series/14095644/mod...

If the issue persist, contact HP for more assistance :-

https://support.hp.com/gb-en/contact-hp

[weirdbeardmt1]

Have updated to latest FW, has made no difference.

I tried contacting support last week via chat - the case got created, but then a rep didn't come on to the chat for another hour, by which time I'd gone. There's been no follow-up to the case since.

[Dimornard]

I am having exactly the same problem. Anyone know the answer to this problem.

[weirdbeardmt]

I ended up dealing with HP Support.

They sent me a new cartridge. (Make sure you get the real cartridge, not the Instant Ink version.)

[Dimornard]

Tks