HP Envy 5030 always prints 3 config test pages after I print something

[RobJames55]

I have two new HP Envy 5030 printers connected to my desktop computer with USB cables, and one works fine, but there is an annoying problem with the other one. When I print a document, it prints out fine, but then the screen on the printer still says "Printing", and after about 8 minutes it prints out a sheet with the following message. Although I've only typed the message once, it is repeated two more times on the sheet of paper which prints out:

GET  /DevMgmt/ProductConfigDyn.xml HTTP/1.1
HOST:

GET  /DevMgmt/ProductConfigCap.xml HTTP/1.1
Host:

After printing the above message three times on the same sheet of paper, the screen goes back to normal, but then changes back to "Printing" again, and after another 8 minutes it prints out a second sheet of paper with the same message (but this time it's exactly as shown above, and is not repeated).

After another 8 minutes, it prints out a third sheet of paper with the above message (again as shown above, without being repeated). After printing this third extra document (nearly 30 minutes after I first used the printer) the screen on the printer goes back to normal, and after a couple of minutes it finally goes ino sleep mode.

This is annoying, as it's using unnecessary ink, paper and power, so is there anything I can do to rectify the problem, or will I just need to replace the printer?

Thanks in advance for your help. 

[A4Apollo]

Hi! @RobJames55, Thanks for stopping by the HP Support Forums!

I understand your printer is printing 3 config test page when you print.

Don't worry I'll try to help you out.

Did you make any changes to your printer?

Does the issue persist when making a copy from your printer?

Have you tried printing using a different application?

Please share the operating system you are running on your PC to assist you better.

Resetting the printer can resolve some types of printing issues.

1. Turn the printer on, if it is not already on.

2. Wait until the printer is idle and silent before you continue.

3. With the printer turned on, disconnect the power cord from the rear of the printer.

4. Unplug the power cord from the wall outlet.

5. Wait at least 60 seconds.

6. Plug the power cord back into the wall outlet.

      NOTE:

   HP recommends connecting the printer power cord directly to the wall outlet.

7. Reconnect the power cord to the rear of the printer.

8. Turn on the printer, if it does not automatically turn on.

   The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.

9. Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

Try to print. 

Please try the steps recommended below.

If the copy works fine uninstall the printer software from the root level and install the full feature printer software on your PC. (Windows Only)

In Windows, search for and open Programs and Features.

Select your HP printer.

Select Uninstall.

In Windows, search for and open Devices and Printers.

In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”

Open up the run command with the "Windows Key + R" key combo.

Type printui.exe /s and click OK.

Click on Drivers tab.

Look for HP Printer driver. If you see it click on it and click remove at the bottom.

Select OK.

Select Apply and OK on the Print Server Properties windows.

Close Devices and Printers.

Update the full feature printer software using this link. Click Here

Also, try the steps recommended below.

1. Open printer’s folder

2. Right click on the HP Envy 5030 printer, and select Properties

3. Click on the Device Settings tab, and then change the Printer Status Notification to Disabled

If the issue still persists after trying out the steps. Uninstall the printer software from the root level and install the windows built-in drivers and check if it helps.

Refer this article to know more information about using windows, built-in drivers.

Refer this article to further troubleshoot slow printing issues. Click Here

Let me know if this works!

Take Care! 🙂

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