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‎07-15-2022 09:40 AM

HP Recommended
Product: HP ENVY 5030 All-in-One Printer
Operating System: macOS 12.0 Monterey

Hi all, 

I'm getting this error code every time I turn on my printer. I can print - but then this error code pops up. I cannot turn off my printer and need to force it off by pulling off the plug. Did not get any support from the chat from HP,  very frustrating. 

Can anyone else help, please? I've literally only used this printer less than 30 times since I bought it..

 

Thanks in advance!

Category:
1 REPLY 1

‎07-19-2022 12:29 PM

HP Recommended

@chloeee

 

Welcome to the HP Support Community.

 

Try connecting the Printer to another wall outlet directly.

 

Try another firmware update: https://support.hp.com/us-en/document/ish_1776648-1643972-16

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


 


I am an HP Employee

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