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- HP Envy 5030 missing setup cartridges (need help with OOBE r...

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03-30-2022 03:53 AM - edited 03-30-2022 03:55 AM
I bought a HP Envy 5030 printer shortly before moving into a new apartment, and it seems that the accompanying setup cartridges were misplaced at some point during the move. I have looked extensively but I can no longer find them anywhere, and I can only assume that they were accidentally thrown out by someone who didn't know what they were. So now the printer won't initialize or print, because it refuses to proceed without the setup cartridges.
I found an old question on here from someone with the same problem for the same device, and an HP employee resolved it by sending them instructions for performing an OOBE reset: Re: Envy 5030 missing setup cartridges - HP Support Community - 7513301
Can somebody from HP please help me by doing the same thing and sending me those instructions?
Thank you in advance,
MStech2022
04-02-2022 01:09 PM
Thank you for posting on the HP Support Community.
Don't worry as I'll be glad to help
We will have to perform a factory reset to resolve this issue. I have sent you a private message with a set of instructions to perform a reset. Kindly check the same, this might help you to resolve this issue. Check next to your profile name, you should see a little blue envelope, please click on it.
Hope this helps! Keep me posted.
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ECHO_LAKE
I am an HP Employee