HP Envy 5030 refuses to print and states cartridge not installed correctly despite showing ink level

[JohnT11]

I've had to cancel my instant ink subscription as despite both enquiring on both web chat and email, HP won't respond to me regarding this matter. My printer refuses to print and just keeps saying cartridge not installed properly despite both cartridge ink levels being displayed. I've removed cartridges, reinstalled them, remover again, cleaned contacts, reset printer, disconnected power and reconnected, I haven't been able to print for over a month now, hence cancellation of my ink subscription. HP have been of no help whatsoever.

[Jay_G24]

Hi @JohnT11,

I'd like to help!

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

Let me know. 

And, Welcome to the HP Support Community

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