HP Envy 5032 - Paper issues, refill the paper input and print half pages

[RFloris]

Hi there,

I'm using the HP Envy 5032 since 1,5 week now and all of a sudden there are some issues I just can't solve:

When sending a print task I can hear the paper loading. Right after there's a notification on the touch screen about there's no paper. I have to pull out the paper unit, put it back in and press 'OK' to activate the print job.

Sometimes the paper get stuck so I have to open the printer to fix the jam. Sometimes the printing starts, but there's a default white space of 5 cm's and the bottom part of the page is not printed.

I re-installed the drivers for 6 times now and I've tried it on a Surface with Windows 10, on an iPad and Android tablet. It just doesn't work!

I've checked the default pages settings and there all on A4 size.

I hope you can help and other wise and want to know how to get a complete refund of this purchase.

Many thanks in advance!

[Betty0610]

@RFloris

Welcome to the HP Support Community.

Let's try to reset the Printer here:

Turn the printer on, if it is not already on.

1. Wait until the printer is idle and silent before you continue.
2. With the printer turned on, disconnect the power cord from the rear of the printer.
3. Unplug the power cord from the wall outlet.
4. Wait at least 60 seconds.
5. Plug the power cord back into the wall outlet.
6. NOTE: HP recommends connecting the printer power cord directly to the wall outlet.
7. Reconnect the power cord to the rear of the printer.
8. Turn on the printer, if it does not automatically turn on.
9. Wait until the printer is idle and silent before you proceed.

Also, try connecting the Printer to a different wall outlet directly.

If the issue persists, please perform the remaining steps from this document: https://support.hp.com/us-en/product/hp-envy-5000-all-in-one-printer-series/14095644/model/14095657/... and https://support.hp.com/us-en/product/hp-envy-5000-all-in-one-printer-series/14095644/model/14095657/...

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[RFloris]

Hi,

None of the above gave the solution I was hoping for.

1. I still got the message about the paper is too short

2. The paper still got jammed each time I want to print

3. I still got the message I have to fill the paper input, despite the fact there is enough paper

I've done a factory reset, installed all the drivers and I'm getting the feeling this purchase is a complete waste of money.

Please help!

[Betty0610]

Let's try a firmware update: https://support.hp.com/in-en/document/c02919168

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[RFloris]

Hi there,

The firmware update didn't work. It installed, but the issues didn't change at all.

Beside the firmware update I went true all the steps that I've got before and nothing changed.

When starting a print job, there are 2 issues:

1. The paper loads, but almost direct there's a notification about the paper drawer is empty and I have to fill the drawer and press OK. For your imagination:the drawer is filled with HP paper, so this notification is nonsens.
2. When the paper loads it stops almost directly so I have to open the printer and pull out the stuck sheet by hand.

The print job is gone and still I have nothing printed.

It looks like there something wrong with the paper transit or something else. Each time the paper gets stuck I get the notifications about the empty drawer.

I used to love HP products, but this Envy is a complete waste of money and after one month I still can't print.
I going to return it to the shop tomorrow and replace it by an other one.

[Betty0610]

Please look for a private message from me requesting additional information to escalate this case. Keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.