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‎01-31-2021 10:42 AM

HP Recommended
Product: HP Envy 5032
Operating System: Microsoft Windows 10 (64-bit)

When printing a photo, it works perfectly on boring A4 plain paper. When I change the paper to be glossy 5x7, and I amend the paper settings on the printed, and on the programme used to print from, it does not print correctly.

 

Occasionally it gets jammed, and I have to manually pull the paper back out.
Occasionally it doesn't jam, but nothing prints.

and occasionally it doesn't jam, and I receive a print from half the page...

 

Gone through forums, and checklists, and virtual agent etc. getting rather fed up

Category:
2 people had the same question
1 REPLY 1

‎02-10-2021 02:44 PM

HP Recommended

@DMacUK86

Thank you for posting on HP Support Community.
 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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