HP Envy 5032 print job not sent to printer

[l_b2018]

When I sent anything to the printer I find that it does not go into the print queque and does not print. I have tried the print and scan doctor which sometimes fixes a port connection and other times has no effect and the test page does not print. I have checked wifi connection etc and everything says that the printer is ready to print. Every so often something will be sent to the printer and print no problem without anything being changed. Any advice would be very appreciated!

[asmita6658]

@l_b2018

 
Greetings!

 
Welcome to the HP Community. This is a great place to get support, find answers and tips to your technical queries. I have reviewed your post and I understand, the print jobs are not printing.

Appreciate you trying the troubleshooting steps. Don't worry, I'm here to help! 

Let's try these steps -

Solution# 1 Delete job files and restart the print spooler -

1) Turn off the printer using the power button.
2) Search Windows forrun, and click the Run Windows application in the list of results.
3) Type services.msc in the Run window, and then press Enter on the keyboard.
The Services menu opens.
4) Right-click Print Spooler and select Stop.

5) After the service has been stopped, close the service window and use Windows Explorer to browse to C:\Windows\System32\Spool\PRINTERS.
6) Delete all files inside the PRINTERS folder.
7) Restart your computer.
8) Turn on your printer.
9) Try printing again and note what happens.

Solution# 2 HP Print and Scan Doctor - 

Download and run HP Print and Scan Doctor from here.

Solution# 3 Re-install the printer drivers -

1) In the search box, type and open "Uninstall a Program". 
2) Look for HP Printer software. 
3) Right-click to uninstall. 
4) In the search box, typeand open “Devices and printers”. 
5) In the Devices and Printers, look for your HP printer. If you see it listed right-click on it and choose “Delete” or “Remove Device”. 
6) Open the run command with the "Windows key + R" key combo.  
7) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”). 
8) Click on the "Drivers" tab. 
9) Look for HP Printer driver. If you see it Click on it and click “Remove” at the bottom. 
10) Select Ok. 
11) Select Apply and Ok on the Print Server Properties windows. 
12) Close Devices and Printers Once the software and drivers are removed. 
13) Restart the computer. 
14) Download and install the software and drivers from here.

Let me know how that goes.

To thank us for our efforts to help you, click here to access your public post and Select - "Accept as solution" and click on the purple "Thumbs up". 

Have a great day!