HP Envy 5052 won't print black ink

[Shelby_04]

My printer stopped printing black ink. I have uninstalled, reinstalled, tried every troubleshooting piece I can find and nothing has fixed it. When I change the print properties to Glossy, it will print then. I don't want to continue to have to do that because its slow and uses a lot of ink. Any suggestions?

[Betty0610]

@Shelby_04

Welcome to the HP Support Community.

Are you able to copy in black?

Let's try to do a root uninstall and reinstall of the software:

Unplug any USB cable, if any, before doing this.

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between "printui.exe" and "/s")

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.) Open up the run command with the "Windows key + R" key combo

14.) Type c:/programdata and click Ok. Go to Hewlett Packard folder, remove any printer related folders & files.

15.) Restart the computer. 

Once done, please download and install the software from here: 

https://support.hp.com/in-en/drivers

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day! 

[Betty0610]

Are you able to copy in black?

Try the steps from here: https://support.hp.com/us-en/product/hp-envy-5000-all-in-one-printer-series/14095644/model/14095765/...

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!

[Shelby_04]

I have tried all of this and it still won’t print the black ink unless I set it to the glossy paper setting.

[KrazyToad]

@Shelby_04

This sounds like a driver issue since it prints fine when printing on Glossy Paper Settings

Please try using HP Smart App and let me know how it goes

Link: https://support.hp.com/in-en/document/c04675142