HP Envy 5055 Frozen During Automatic Firmware Update

[RobertoAcioli]

The printer started automatic firmware update and it's now frozen, displaying the message below for 24 hours already.

"Updating... Caution: Do not turn off the printer."

I didn't try to power off the printer, for obvious reasons, but I can't find any other option.

Please, help.

[KrazyToad · Accepted solution]

@RobertoAcioli

Welcome to the HP Support Community!

The Firmware update seems to be stuck. I suggest you perform a Reset

- Turn on the printer.
- Wait until the printer is idle and silent before you continue.
- Disconnect the USB cable from the rear of the printer. If your printer has a network or wireless connection, leave it connected.
- Remove the ink cartridges from the printer.
- With the printer turned on, disconnect the power cord from the rear of the printer and from the wall outlet or power strip.
- Wait at least 60 seconds.
- Plug the power cord back into the wall outlet.
NOTE: HP recommends connecting the printer power cord directly to a wall outlet.
- Reconnect the power cord to the rear of the printer.
- Turn on the printer, if it does not automatically turn on.
- The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.
- Wait until the warm-up period finishes and your printer is idle and silent before you proceed.
- Reinsert the ink cartridges, and then close the ink cartridge access door.
 

Keep me posted

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

[RobertoAcioli]

That seems to be a default answer which doesn't apply to my case.

As I said before, the printer is displaying a "do not turn off" message, so is already turned on.

In addition, I can't remove the cartridges because the printer is not answering and the cartridges are in a position that can't be removed.

Anyway, I executed your procedure from step 5 and it seems to be working now.

[KrazyToad]

@RobertoAcioli

I'm glad you got this issue sorted out

Do visit our HP Support Community and drop us a message anytime you need help

Thank you