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‎06-07-2020 07:35 AM

HP Recommended
Product: HP Envy 5055
Operating System: Microsoft Windows 10 (64-bit)

I just purchased the HP Envy 5055 yesterday. So far, I'm happy, except for the extender arm.  Is there a way to get the end of the arm to bend up at a 90 degree angle, or close to it?  At its current angle (around 160 degrees) the paper just flies off of the arm when it prints, and ends up on the floor.

1 ACCEPTED SOLUTION

Accepted Solutions

‎06-10-2020 11:59 AM

HP Recommended

I ended up taping the flap so it sticks up at the correct angle.  

 

I think this was an unfortunate design choice.  I know it seems like a small thing, but when you're printing out 50 pages at a time, you can't do that unattended unless you know the paper is going to stay in the output tray.

View solution in original post

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6 REPLIES 6

‎06-10-2020 10:49 AM

HP Recommended

@bhartman36

 

Welcome to the HP Support Community.

 

Unfortunately, there isn't any option like that. 

 

 I hope this answers your question. Let me know if you need any further assistance.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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‎06-10-2020 10:50 AM - edited ‎06-10-2020 10:51 AM

HP Recommended

.


I am an HP Employee

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‎06-10-2020 10:50 AM - edited ‎06-10-2020 10:51 AM

HP Recommended

.


I am an HP Employee

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‎06-10-2020 10:50 AM - edited ‎06-10-2020 10:51 AM

HP Recommended

.


I am an HP Employee

Was this reply helpful? Yes No

‎06-10-2020 11:59 AM

HP Recommended

I ended up taping the flap so it sticks up at the correct angle.  

 

I think this was an unfortunate design choice.  I know it seems like a small thing, but when you're printing out 50 pages at a time, you can't do that unattended unless you know the paper is going to stay in the output tray.

Was this reply helpful? Yes No

‎06-11-2020 11:27 AM

HP Recommended

I understand. I'll make sure I pass on this information to the design team.

 

Thanks!

 

Have a nice day 🙂


I am an HP Employee

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