HP Envy 5055 Won't Print Black (Mostly)

[lllkwelll]

Hi. My printer prints in colour, but mostly not in black. By mostly, I mean it partially prints. I have attached a photo of a quality report page. I installed a new black cartridge, did all the cleaning options my printer offered, installed/uninstalled printer, installed updates in software and firmware. Another photo of my 2 cartridges shows (to the right) what looks like the printheads. They're clean. Underneath that mechanism is a bit of a pool of black gunk (seemingly released from the black cartridge when it's in position above that mechanism). I cleaned some of that out, but it's hard because it's a tar-like substance and afterward, the quality of my prints didn't change at all. Any ideas on if this is fixable and how? Thank you.

Quality Report Printed Page2 Cartridges moved to show Printheads to the left

[A_Gayathri]

Hi @lllkwelll ,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you've already taken several troubleshooting steps to address the issue of your HP Envy 5055 printer not printing black properly. Since you've cleaned the printheads and removed excess ink, and you've also replaced the black cartridge, 

There are a few additional steps you could try:

Deep Cleaning: Some printers offer a deep cleaning option that goes beyond the regular cleaning cycle. This can sometimes help dislodge stubborn clogs in the printhead.

Printhead Alignment: Ensuring that the printhead is properly aligned can sometimes improve print quality, especially if alignment issues are causing certain nozzles to misfire.

Manual Cleaning: While you've cleaned the printheads, there may still be residual ink or debris blocking the nozzles. You can try using a lint-free cloth lightly dampened with water or isopropyl alcohol to gently wipe the printheads.

Check for Firmware Updates: Ensure that your printer's firmware is up to date. Software and Drivers for HP ENVY 5055 All-in-One Printer

Refer to this document: HP ENVY 5055 All-in-One Printer
 

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[lllkwelll]

Thanks. I had already done everything you suggested (even mentioned them in my original post) and nothing worked. Since yours was the only response, I just went out and bought new printer.

[A_Gayathri]

Hi @lllkwelll  ,

Thank you for your response, I appreciate your efforts. As the issue persists, I am sorry to hear that  This needs one-on-one interaction  I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.m

I hope this helps! Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[lllkwelll]

Gayla, Can you please close this? I already said that advice given was not useful and that I bought a new printer. I can't "accept as solution" because I don't. I thank you for trying to help, but don't want to talk about this any more as the printer is now in the garbage and this whole thing is a non-issue.