HP Envy 5055 not detecting correct paper size

[CuddleHex]

My sister’s HP Envy 5055 does not print in anything except A5. The only message I could get was to load A4 paper. The only paper we have and is loaded is A4. All it will do is print A5 size onto the A4 paper.

[Gaya1239]

Hi @CuddleHex,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand your sister's HP Envy 5055 printer is not detecting the correct paper size, despite A4 paper being loaded. Here are a few steps to resolve this issue:
 

Check Paper Size Settings:

• Open the document or photo you want to print and make sure the paper size is set to A4 in the print settings on the computer.
• In the print dialog, look for the "Page Setup" or "Preferences" tab, and confirm that A4 is selected as the paper size. If it's set to A5, change it to A4.

Check Printer's Paper Tray:

• Ensure that the paper is properly aligned and placed correctly in the printer's input tray. Sometimes if the paper is not aligned properly, the printer might incorrectly detect the paper size.

Reset Printer Settings:

• Try resetting the printer's settings to ensure it's not a configuration error. You can do this by turning off the printer, waiting for 30 seconds, then turning it back on.

Update Printer Drivers:

• Ensure that the printer drivers are up to date. Visit the HP support page for Envy 5055 and download the latest drivers for your operating system.

Printer Display Settings:

• Check the printer's display screen (if available) to ensure the paper size is set correctly. Some printers allow you to manually adjust the paper size via the display panel.

Try Reinstalling the Printer:

• Uninstall and reinstall the printer drivers. This can help reset any settings that might be causing the issue.

I hope this helps. 

Take care and have a good day.

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