• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
HP Recommended
HP Envy 5055
macOS 10.15 Catalina

I have an HP Envy 5055 that is off-warranty. It won't print or copy in black, even though it says the black ink cartridge is fine. I tried printing alignment and other trouble-shooting pages, but without the ability to print in black, this doesn't work!

1 REPLY 1
HP Recommended

Get a plastic dish and put 1/4" of hot water in it.  
Use rubber gloves.
Remove the black cartridge and put the ink printhead down into the water.  
Soak for few minutes, then remove. 
Touch the printhead to a paper towel and you should see a black line.
Repeat the soak procedure of required.
Clean/dry the contacts with a lint free wipe like a coffee filter.
Install back in the printer.
Try printing.

----------------------------------------------------------------------------------
Please mark the post that solves your issue as "Accept as Solution".
I am a volunteer and do not work for HP.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.