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Locked

‎10-12-2023 04:07 AM

HP Recommended
Product: HP ENVY 5532 e-All-in-One Printer
Operating System: macOS 10.13 High Sierra

After replacing the colour ink cartridge I continually get the following error "the following ink cartridge must be replaced" on my printer.

 

I have tried 2 different cartridges, both a generic one and a HP branded one, both are brand new.

 

I have tried following the steps in this reference https://h30434.www3.hp.com/t5/Printing-Errors-or-Lights-Stuck-Print-Jobs/HP-Envy-5530-replacement-er...

 

I have tried updating firmware.

 

I have tried Cleaning the printer head with just the black ink.

 

Can anyone assist in fixing/troubleshooting further?

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