HP Envy 5530 - the color cartridge is only printing in pink

[Mary0513]

My Envy 5530 printer is printing only the color pink. The ink cartridge is registering as almost full. 

[Raj1788]

@Mary0513

Thank you for joining the HP Support Community

To provide you with an accurate solution, I'll need a few more details:

Is the copy working fine?

Are you using genuine HP Ink cartridge?

If you are facing the same issue while making a copy.

I suggest you do a Hard Reset

(1) Turn the printer on, if it is not already on.

(2) Wait until the printer is idle and silent before you continue.

(3) With the printer turned on, disconnect the power cord from the rear of the printer.

(4) Unplug the power cord from the wall outlet.

(5) Wait at least 60 seconds.

(6) Plug the power cord back into the wall outlet.

NOTE: HP recommends connecting the printer power cord directly to the wall outlet.

(7) Reconnect the power cord to the rear of the printer.

(8) Turn on the printer, if it does not automatically turn on.

The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.

Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

Use an automated tool to clean the printhead

Follow these steps to clean the printhead.

NOTE: 

To avoid issues that require cleaning, always turn the printer off with the Power button.

1. On the printer control panel, touch the Settings icon ().

2. Touch Tools, and then touch Clean Printhead. The printer cleans the printhead and then prints a test page.

3. Check the print quality of the test page.

   • If the print quality is good, touch Done.

   • If the print quality is not good, touch Clean Again. The printer cleans the cartridges again and then prints another test page.

Use this link: https://support.hp.com/us-en/product/hp-envy-5530-e-all-in-one-printer-series/5304881/document/c0376... for your reference.

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)