HP Envy 5540 Instant Ink Won't Print Color

[maddison13]

I am having trouble printing in color for my HP Envy 5540 with Instant Ink. I printed earlier in the day in color, but now when I print in color it prints black and white. I'm trying to print a binder cover in color but it just prints in black and white. Here is what I have tried:

Cleaning cartridges

• I cleaned the cartridges and the test page came out fine.

Switch cartridges

• The test page came out fine.

Then I tried printing again and it still came out in black and white. I am very confused and frustrated. Plus it is wasting pages from my Instant Ink account.

[Barachiel · Accepted solution]

@maddison13

Good Day. A warm welcome to the HP community. 

I reviewed the case regarding issues with the printer not printing in color. I will be delighted to assist you here.  

Superb description, brilliant troubleshooting and terrific observations made before posting. Kudos to you for that. 😉 

However, I would suggest you to try the steps given below. 🙂

Please try making a copy and check if it comes out in color.

I recommend you delete the driver and root level and retry, follow the steps below: 

In Windows, search for and open Programs and features 

2.) Select your HP Printer 

3.) Select Uninstall 

4.) In Windows, search for and open Devices and printers 

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 

6.) Open up the run command with the “Windows key + R” key combo. 

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”) 

8.) Click on the “Drivers” tab 

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 

10.) Select Ok 

11.) Select Apply and Ok on the Print Server Properties windows 

12.) Close Devices and Printers 

Once done, follow this link https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-envy-5540-all-in-one-printer-series/54... , and install the full feature driver software. 🙂

This should do the trick for you.Please perform all these steps patiently as it is critical to resolving the issue. 

The trick is to remain patient, Going by your technical expertise and competence I am sure you will be able to perform these steps without breaking a sweat. 🙂  

Hope this helps. Let me know how it goes. 😉

[maddison13]

This worked like a charm! Thank you so much for the detailed instructions! My printer is now printing my binder covers in color! Thank you!

[Barachiel]

@maddison13

Hurray!!! I'm delighted to hear that it's working! Feel free to reach out to us again. Have a great day. 🙂

Feel free to post your query for any other assistance as well,

You've been great to work with and it has been a genuine pleasure interacting with you.

It's been a pleasure interacting with you and I hope you have a good day ahead.  😉

[Klasien]

I have uninstalled and re-installed my HP ENVY 5540. the test page comes out fine in color but all other material prints in black and white.

What do I do next?