HP Envy 5540 Printing Preferences Problem

[haergar06]

I recently reinstalled my OS and drivers for my equipment including my printer. The latest software was the EN5540_Full_WebPack_1119.exe file off the HP website published in April of 2017.

When I installed the software, my printer lost its ability to automatically duplex in printing preferences. Plus when I try to change printer settings, whether through the control panel or through the document or browser, it will often crash with the error: 

Now I am stuck with a printer that works fine if I want to print in black and white at best quality (seems to be stuck on that) but no color or duplexing. I can also scan just fine. 

Any fix to this or am I buying a Canon or Brother for my next printer?

[Flower_Bud · Accepted solution]

Hi @haergar06,

Thank you for posting on HP Forums,

Flower_Bud is at your service.

As I understand, your printer would not perform automatic duplexing and 

No worries, as I'll be glad to help you, that said, I'll need a few more details to dissect your concern & provide an accurate solution:

When was the last time it was working fine?

Did you make any hardware/software changes? 

Step 1: Run print and scan doctor: 

Download and Run HP Print and Scan Doctor: ftp://ftp.hp.com/pub/printers/hppsdr/patches/HPPSdr.exe

Step 2: Let's try these steps to uninstall and reinstall printer drivers: 

• Go to Control panel – Programs and feature – Select all the HP Envy printer entries and uninstall them.
• Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.
• Then press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" and press enter.
• Under print server properties, go to drivers - remove any entry there as well.
• Again, go to run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.

To reinstall, Click here.

Let me know how that pans out

I hope you have a good day ahead,

And feel free to ask any other queries as well,

Considering, this forum has some of the best people in the world available and ready to help.

[haergar06]

Hi Flower_Bud,

I've let the issue go for awhile as I haven't had to print anything in a long while.

The printer worked just fine when I reinstalled the OS in January of 2017 using the latest HP driver at the time. I downloaded and installed new drivers in August of 2017, the 32-bit driver that is currently available on the HP Envy 5540 support page. That is when the problems started.

I have uninstalled the printer through the control panel and also uninstalled the software through Add/Remove programs. The funny thing is the software on the HP page says the driver is full-featured, but the software description in the control panel says it is just the basic HP 5540 driver.

[Flower_Bud]

Hi @haergar06,

Thank you for responding,

It's great to have you back 😉

I just wanted to check if you have tried these steps. If you haven't, please try these steps and get back to us with the results. 

Keep me posted!

Cheers 🙂

[haergar06]

Seems to work! THanks.

[Flower_Bud]

@haergar06,

Thank you for the update,

I appreciate your time and efforts,

I'm glad you found the solution for this concern.

You've been great to work with and it has been a genuine pleasure interacting with you.

I hope both you and your product works great and remain healthy for a long time 😉

Take care now and do have a fabulous week ahead. 🙂