HP Envy 5540 printing partial lines

[AnnaBolozeva]

I've got the problems - white horizontal lines. I've done all recomendations above and even cleaned cartridges but still the same : blank line throught all document, printed as well as copied. 

Any ideas?

[DavidSMP]

@AnnaBolozeva,

Good Day.  Thank you for taking an interest in the HP community. I understand that you require assistance regarding issues lines while copying and printing. I will be really glad to assist you here. 🙂

Fabulous description and superb diagnosis of the issue before posting. Kudos to you for that. 🙂

To assist you with accurate information I would require more information regarding this:

• Did this happen after a recent power outage or surge?

 For now, try these steps:

• Please perform a hard reset on the printer from this link: https://support.hp.com/us-en/product/hp-envy-5540-all-in-one-printer-series/5447939/document/c004898... and follow instructions from the section “Step 1: Reset the printer”
• Then update the printer firmware also by following instructions from this link: https://support.hp.com/bg-en/document/c02919168
• There is an associated YouTube video on how to do it. Use a USB cable to do it.

Now check if the issue gets fixed. If it continues, then the issue looks like a hardware issue and the printer needs to be replaced. Before that try these steps:

• From this link: https://support.hp.com/us-en/product/hp-envy-5540-all-in-one-printer-series/5447939/document/c053370... (HP Printers - Resolving Copy Problems) follow directions from the section “Lines or color bands in copies” and check for issue resolution.

If it continues, the printer’s hardware is faulty and needs to be replaced. I will send you a private message to assist you with the next course of action. Please check your forum private message box next to the bell notification icon on the upper right-hand corner for a private message from me for further assistance.

Perform all these steps patiently as it is critical to resolving the issue. Good luck to you. I will keep a watch for your response.  Please note that I am not overloading you with steps but instead, giving you more information to work with. We are as eager as you are to get the issue fixed. I request you to perform all these steps till the issue is fixed.

Let me know how it goes and you have a great day!

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care and have a blessed week ahead. 🙂

[AnnaBolozeva]

Hi there!

So to provide you more information on issue:

• Did this happen after a recent power outage or surge?- No, not that I recall.

I bought the printer in the middle of March so it's pretty much new.

I've done all steps thet you recommended ( reset and update) nothings seems to help. 

In attach you can find scanned examples of how its printing in black&write.

Any advice?

Best regards

Anna

Anna

[Flower_Bud]

@AnnaBolozeva

Thanks for replying 🙂

It looks like you were interacting with @DavidSMP, but he is out for the day & I'll be glad to help you out,

I'm the Flower_Bud & I'm at your service.

I will send you a private message to assist you with the next course of action. Please check your forum private message box next to the bell notification icon on the upper right-hand corner for a private message from me for further assistance.

[Piddy77]

Hi,

I have exactly the same problem that Anna above was experiencing. Was there a solution found for this? I have tried all the instructions above and gone through all the printer tools but to no avail.

[AnnaBolozeva]

I've contact my local HP and they send me new printer because I still had a garanty. BUT printer was without cartridges and when I installed cartriges from old printer it was the same problem. So as its happen to be HP software showing totally wrong information about paint level in cartriges! Or their quality is just poor((
In my new printer its totally ok with multicolour cartrige but black printing the same way w/ blank lines though software showing that it's more than half full.

[Piddy77]

Thanks for replying Anna.

Mine is out of warranty but has only been used about 10 times. Think I will try a new black cartridge and see if that sorts things. Mine is also still showing half full but worth a shot to see if it helps. Otherwise the printer is pretty much for the bin 😞