HP Envy 5540 will not print in colour

[Barry286]

My Envy 5540 has stopped printing in colour. I have checked the printer levels, re-installed the drivers, cleaned the cartridges and, before printing, I check and change the settings to colour. Each time I go to the settings it is set to Monochrome and I have to change it.

When the cleaning programme was running it printed in colour however on printing a page it came out as Black & White.

What else can I do to resolve this problem?

I am using an Acer Aspire 5 laptop, running Windows 10, 64 bit.

Thank you for any assistance you may be able to provide.

[kenxfromjapan]

Please try this:

Microsoft TechNet
Windows 10 apps don't print in color to a color printer by default
https://social.technet.microsoft.com/Forums/en-US/59896d75-3042-446c-bde0-43d9cf86ce2d/windows-10-ap...

Go to Control Panel>Devices and Printers
　>Right Click on your printer
　　>Go to Printer Properties>Advanced Tab

Change the driver to any other one>Click on Apply

Immediately change the driver back to the original one>Click on Apply

- - - - - - - - - - - -

or Please try this:

HP ENVY 5540 won't print in color
https://h30434.www3.hp.com/t5/Inkjet-Printing/HP-ENVY-5540-won-t-print-in-color/m-p/7383497#M841148

Posted On 01-19-2020 07:47 AM　by Asmita6658

Please try adding the printer using an IP address -

1. Select "Start" and type "printers" in the search box.
2. Choose "Printers & scanners".
3. Select "Add a printer or scanner".
4. Wait for the "The printer that I want isn't listed" option to appear, then select it.
5. Select "Add a printer using a TCP/IP address or hostname" , then select "Next".
6. Select "TCP/IP Device" in the "Device type" list.
7. Type the hostname or the IP address of the printer. Select "Next". To find the IP address of the printer, touch the Wi-Fi icon on the printer's control panel.
8. Windows should find the printer if the printer is on and configured correctly.

You may have to specify more information. If prompted, Select the type of network adapter installed in the printer in the "Device Type" drop-down list. You can also click "Custom" to specify custom settings for the network printer. Select "Next".

[ShlomiL · Accepted solution]

Hi,

In addition to @kenxfromjapan suggestions above, you may also try below steps which being done more automatically:

Try following below version of the HP Print and Scan Doctor Utility by selecting your printer:

http://ftp.hp.com/pub/printers/hppsdr/patches/HPPSdr.exe

Be sure to restart your PC and allow the utility to complete the process, then check for any difference.

Shlomi

[Barry286]

Thank you to everyone who replied to my query.

I went through each message and tried your suggestions and it eventually worked and I am finally printing in colour.

I also downloaded the new version of Edge, whether or not that helped I cannot say but anything is possible.

Thank you again for your assistance..

Regards,

Barry