HP Envy 5540 won't print in color. Uninstalled and reinstalled as indicated but no resolve.

[AJLM]

I tried printing a color photo from my laptop to my HP Envy 5540 and it will only print in monochrome. I have followed the advice for uninstalling and reinstalling the printer, to the point of entering printer preferences. On my machine right click does nothing. I select the printer and select 'manage my device' and then 'Printer Preferences', but I don't see anywhere in there to set a color option. I do not know what to do. When I try and print a photo, I change it to be color there but it prints monochrome regardless. The test page from the HP printer prints correctly.

[KrazyToad]

@AJLM

I suggest you uninstall the printer driver from root level and download the full feature software

1.) In Windows, search for and open Programs and features 
2.) Select your HP Printer 
3.) Select Uninstall 
4.) In Windows, search for and open Devices and printers 
5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 
6.) Open up the run command with the “Windows key + R” key combo.
7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”) 
8.) Click on the “Drivers” tab 
9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 
10.) Select Ok 
11.) Select Apply and Ok on the Print Server Properties windows 
12.) Close Devices and Printers
13.) Restart the computer and download the Full Feature Software from Here and follow the onscreen Instructions

Try printing and let me know how it goes 😊

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