HP Envy 5540 wont print unless computer is restarted

[kaine23]

Been having an issue printing with my hp envy 5540 for awhile now. I cannot print unless I restart my computer. Ive tried uninstalling and reinstalling the drivers and problem keeps persisting.

[Betty0610]

@kaine23

Welcome to the HP Forums 🙂 I would like to take a moment and thank you for using this forum, it is a great place to find answers. 

Let's run the HP Print and Scan Doctor, which helps in resolving common printing and scanning problems such as missing or corrupt print drivers, connectivity issues etc.

Use this link for details on using the HP Print and Scan doctor: https://hp.care/2JyaC93

If the issue persists, let's do a root uninstall and reinstall of the software:

Unplug any USB cable, if any, before doing this.

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.)  Open up the run command with the "Windows key + R" key combo.

14.) Type c:/programdata and click Ok. Go to Hewlett Packard folder, remove any printer related folders & files.

15.) Restart the computer.

Once done, please download and install the software from here:

https://support.hp.com/in-en/drivers

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[kaine23]

Hi, i did all of that and still nothing. The print queue box keeps saying 'attention requied" and i dont know what any of this means.

[kaine23]

Running the HP doctor it keeps stopping claiming there's no paper in the tray when there is. even after pushing it back so its in place. Printer doesnt give me a message about that when it prints after rebooting.  Printing test pages come out ok.

[Barachiel]

@kaine23

Thanks for the response.

It looks like you were interacting with @Betty0610, but he is out for the day & I'll be glad to help you out, 

I'm the Barachiel & I'm at your service.

I would recommend you to follow this link and update the printer's firmware.

Once done, try to print.

Keep me posted. 🙂

[kaine23]

I ran it and it says the firmware is up to date. Im growing more frustrated with this issue by the day and nothing is helping.

[Betty0610]

@kaine23

I understand. Please follow the steps from this document: https://support.hp.com/in-en/product/hp-envy-5540-all-in-one-printer-series/5447939/document/c043564...

If the issue still persists, for the next course of action, I have sent you a private message, for more details that cannot be shared in a public post.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!