HP Envy 5541 - will not print and keeps telling me Instant ink problem.

[DavidS44]

Error message for not printing is " HP inkjet Problem" Have carried all the tips on the HP web site such as cleaning the cartridges and even replaced them but nothing works any ideas

[Kumar0307]

Hi @DavidS44

Welcome to the HP Support Community. I understand you are not able to print. I'd be happy to assist you.

• Are you using Instant Ink cartridges in the printer?
• Make sure the printer is connected to the Internet.

Have you checked your HP Instant Ink account page? Your Instant Ink account page will have notifications if there are any issues with the account or recent cartridge shipment, it will even provide solutions on how to fix the issue. You may log in to your HP Instant Ink account page from here.

If the suggested information can't be found, please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it.

Hope this helps! Keep me posted. 

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