• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎11-28-2018 07:08 AM

HP Recommended
Product: HP Envy 5544
Operating System: Microsoft Windows 10 (64-bit)

HP Envy  5544 black ink isn't working, gone through all 3 cleaning stages and colour sections show fine but the black is bearly visible other than a few grey lines. Black ink levels are showing as about 3/4 full still - bearly ever use the printer, then when I need to it never seems to work, pretty infuriating! Attached a scan of what the test page looks like after going through all levels of cleaning.

 

400714-112818.jpg

1 person had the same question
1 REPLY 1

‎11-29-2018 02:11 PM

HP Recommended

@Neilw1984

 

Welcome to HP forums, I see that your printer is not printing in black and you have done multiple troubleshooting steps.

 

If you have done all the steps mentioned in this HP document click here. I request you to check your private message, the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

 

Cheers.

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.